TourGuys Cancellation Policy

Last updated: February 2026
*This Cancellation Policy applies to all agreements concluded between TourGuys (“TourGuys”, “we”) and the customer (“Customer”) via:

  • www.tourguys.nl

  • Email or direct invoice

  • Third-party booking platforms (unless their policy overrides this one)

1. Standard Cancellation Policy (Shared & Public Tours)

Most TourGuys experiences operate under a 24-hour free cancellation policy.

  • ✅ Free cancellation up to 24 hours before the experience start time.

  • ❌ Cancellations within 24 hours of the start time are non-refundable.

  • ❌ No-shows are non-refundable.

Cut-off times are based on the local time of the experience.

This policy aligns with standard international booking platforms to ensure clarity and fairness.

2. Private Tours

Private tours require reserved guides, planning, and blocked time slots. Therefore:

  • ✅ Free cancellation up to 48 hours before start time

  • 50% refund for cancellations between 48 and 24 hours

  • ❌ No refund within 24 hours

Custom group bookings may have separate agreements confirmed at time of booking.

3. Rescheduling

Guests may request a date change:

  • More than 24 hours before start time → subject to availability

  • Within 24 hours → changes are not guaranteed

We always try to accommodate when possible.

4. Weather Policy

Tours operate in most weather conditions unless safety is at risk.

If TourGuys cancels due to severe weather or unforeseen operational reasons:

  • Guests may choose:

    • A full refund

    • Or rescheduling to another available date

Typical Dutch weather does not qualify for refunds.

5. Minimum Participant Requirement

Some shared tours require a minimum number of participants (2):

If the minimum is not met:

  • Guests will be offered:

    • An alternative date

    • A private upgrade (if available)

    • Or a full refund

6. Late Arrival & No-Shows

Tours start on time.

  • Late arrivals that miss departure are considered no-shows.

  • No refund will be issued.

7. Refund Processing

Refunds are processed to the original payment method within 1–10 business days,
depending on the payment provider. Some may be arranged within the same day,
whereas some could take a bit longer to be processed.

8. Force Majeure/cancellation by TourGuys

In accordance with Article 6:75 of the Dutch Civil Code,
TourGuys shall not be liable for failure to perform due to circumstances beyond its reasonable control, including but not limited to:

  • Government measures

  • Public transport disruption

  • Strikes

  • Natural disasters

  • Pandemics

  • Public order disturbances

    TourGuys is not liable for indirect damages, including but not limited to travel expenses, accommodation, or missed connections.
    All agreements are governed exclusively by Dutch law.
    Disputes shall be submitted to the competent court in Rotterdam, unless mandatory consumer law dictates otherwise.