TourGuys Cancellation Policy
Last updated: February 2026
*This Cancellation Policy applies to all agreements concluded between TourGuys (“TourGuys”, “we”) and the customer (“Customer”) via:
Email or direct invoice
Third-party booking platforms (unless their policy overrides this one)
1. Standard Cancellation Policy (Shared & Public Tours)
Most TourGuys experiences operate under a 24-hour free cancellation policy.
Free cancellation up to 24 hours before the experience start time.
Cancellations within 24 hours of the start time are non-refundable.
No-shows are non-refundable.
Cut-off times are based on the local time of the experience.
This policy aligns with standard international booking platforms to ensure clarity and fairness.
2. Private Tours
Private tours require reserved guides, planning, and blocked time slots. Therefore:
Free cancellation up to 72 hours before start time
50% refund for cancellations between 72 and 48 hours
No refund within 48 hours
3. Custom Tours & Tailor-Made Experiences
Custom or tailor-made tours (including but not limited to corporate tours, educational programs, large group bookings, or tours involving external suppliers such as transport, museums, restaurants, or venues) require additional planning, reservations, and coordination.
For these bookings, specific cancellation terms may apply and will be clearly stated in the proposal, quotation, or invoice provided to the Customer.
Unless otherwise stated in writing:
+ Free cancellation up to 7 days before the scheduled start time
50% refund for cancellations between 7 days and 72 hours
+ No refund within 72 hours of the scheduled start time
If external suppliers are involved (transport providers, venues, catering, museums, etc.), their individual cancellation policies may apply, and any non-refundable costs already incurred may be deducted from the refund.
TourGuys will always communicate these conditions in advance and work with the Customer to find reasonable solutions whenever possible.
4. Rescheduling
Guests may request a date change:
More than 24 hours before start time → subject to availability
Within 24 hours → changes are not guaranteed
We always try to accommodate when possible.
5. Weather Policy
Tours operate in most weather conditions unless safety is at risk.
If TourGuys cancels due to severe weather or unforeseen operational reasons:
Guests may choose:
A full refund
Or rescheduling to another available date
Typical Dutch weather does not qualify for refunds.
6. Minimum Participant Requirement
Some shared tours require a minimum number of participants (2):
If the minimum is not met:
Guests will be offered:
An alternative date
A private upgrade (if available)
Or a full refund
7. Late Arrival & No-Shows
Tours start on time.
Late arrivals that miss departure are considered no-shows.
No refund will be issued.
8. Refund Processing
Refunds are processed to the original payment method within 1–10 business days,
depending on the payment provider. Some may be arranged within the same day,
whereas some could take a bit longer to be processed.
9. Force Majeure/cancellation by TourGuys
In accordance with Article 6:75 of the Dutch Civil Code,
TourGuys shall not be liable for failure to perform due to circumstances beyond its reasonable control, including but not limited to:
Government measures
Public transport disruption
Strikes
Natural disasters
Pandemics
Public order disturbances
TourGuys is not liable for indirect damages, including but not limited to travel expenses, accommodation, or missed connections.
All agreements are governed exclusively by Dutch law.
Disputes shall be submitted to the competent court in Rotterdam, unless mandatory consumer law dictates otherwise.